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Payment/Cancellation Policy
The LakeSuperior Hostel is a unique business. It provides
lodging and food like other lodges in the area, but it is
quite different from them. LakeSuperior Hostel is the only
lodging business in the area that does not serve any “off
the road” customers. That means it does not cater to
individuals, or no-notice walk-ins. We only serve groups who
have reservations.
When a cancellation occurs at other lodges and motels they
have a reasonable chance to rent those cancelled rooms. On
the other hand, we have only a 3 month ski season, and can
typically provide for approximately 24 groups. Our
“reservation” window is usually from August through
November. The vast majority of groups have their plans made
by the end of November. Therefore, if a cancellation occurs
after November, we usually can not fill that space.
Unfortunately, we have often turned groups away earlier and
can not get them back because they have
made other plans.
Although it is seldom we get full cancellations, we do get
many partial ones. A group that books for 40 people will be
getting 2 rooms. That represents 2/3 of our sleeping
capacity. If they only end up bringing 20, then the Hostel
has lost 1/3 of its capability for that weekend.
LakeSuperior Hostel has been working with the Birch Grove
Foundation (whom we lease our space from) to come up with a
fair and equitable cancellation policy. It is as follows:
Payments are split into two non-refundable payments.
1. $200 Deposit at the date depicted on the reservation
agreement
2. Remaining balance for the number of booked participants
is due approximately six weeks prior to the reservation
date.
Please note that you may change your reservation number up
until the remaining balance is due. Once paid, however, it
becomes non-refundable. Also note that this policy affects
the Hostel portion only. The majority of the cost of the ski
package is actually the 2 day ski pass, and we purchase
those for you the day before you arrive.
Please make sure you have a good estimate of participants. I
know it’s difficult, but it’s probably better to
underestimate and “cap” the participation than to lose
money. Thank you for your understanding.
Allan & Sue
LakeSuperior Hostel |